Return policy

Return & Refund Policy (US Orders)

A. 14-Day Return Policy

• 14 days to request return after delivery.
• Items must be unworn, with tags, in original packaging.
• Manufacturer direct items: final sale (no returns).

B. Return Process

• Contact us first:
  • Email: support@KiloWallet.com
  • Phone: +1 909 855 9252
• Approved returns get shipping label and instructions.
• Unauthorized returns not accepted.

C. Damaged/Wrong Items

• Inspect order on delivery.
• Contact us immediately for defects, damage, or wrong items.

D. Exchanges

• Only for damaged, wrong size, incorrect, or defective products.
• Contact us to arrange exchange.

E. Restocking Fee

• No restocking fees.

F. Refunds

• We notify you after inspecting returns.
• Approved refunds go to original payment method.
• Allow time for bank processing.

G. Unused Discounts

• No refunds for discounts not applied at checkout.
• Discounts must be used during purchase.